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COVID-19 Update: What to do if you’re coming to Methodist Medical Center

Posted on March 19, 2020

Your Health is Our #1 Priority

Staying healthy and keeping those around you healthy should be your number one priority.  But if you become ill and need medical care, Methodist Medical Center will be there to treat you – but we need a little help from you.  As usual, if you are experiencing a medical emergency, please go to your nearest emergency room immediately or call 9-1-1. 

If, however, you are experiencing any of the following symptoms – fever, coughing or breathing problems – and you are coming to Methodist Medical Center’s Emergency Department, please take these steps:

  • Call us at 835-3408 before coming in so an explanation of what you should do prior to your visit can be reviewed. 
  • When you come to Methodist’s Emergency Department, you will be met outside of the ED entrance for a quick assessment.  Once assessed, you may be given a mask and asked to wear it before entering the facility.  You will be escorted inside by a team member.  

Entrance restrictions

If you are coming to Methodist Medical Center as a patient or a guest, please know we have limited our entry into the hospital so that our team is able to screen everyone for travel history, fever or respiratory symptoms.  Public access to the hospital is now restricted to the Main Lobby (open 6 a.m. – 9 p.m.) and Emergency Department entrances (open 24 hours) ONLY.  This includes limited access from the parking garage.

 

Visitation restrictions and guidelines

Additionally, we have temporarily restricted our visitation policy to protect the health and safety of our patients and caregivers against COVID-19. NO ONE with a cough, fever, or breathing issues may enter our hospital.   Patients will be asked to limit their visitors to only one per person, unless special circumstances such as hospice or end-of-life apply.  Those coming for outpatient procedures will be asked to have only one person accompany them – their driver.  Again, screening rules apply to all who enter.  If you or your support person are exhibiting symptoms such as fever, coughing or breathing issues, you will be asked to reschedule your appointment and encouraged to follow up with your primary care provider.   

 

The new visitation guidelines are as follows:

 

General visitation:

8:30 AM – 9 PM

 

Critical Care visitation:

10 AM – 5 PM

8 PM – 8:30 PM

NO visitors allowed after 8:30 PM

 

Family Birthing Center visitation:

ONLY ONE support person per patient will be allowed during delivery.

NO VISITORS will be allowed on the labor and delivery floor unless they live in the household with the patient.

 

To learn more

For more information about COVID-19, please visit our website mmcoakridge.com for a link to a special coronavirus page with current updates, frequently asked questions, information about how to protect yourself and your loved ones, and links to trusted resources like the CDC and Tennessee Department of Health.

Thank you

Please know we are actively working with local, state and federal agencies to provide our community the best care in response to this evolving situation.  Thank you for understanding our new restrictions are in place for the safety of our patients, staff and you.

Help us help you and our entire community by following these protective measures.  By working together we can help stop the spread of coronavirus – and SAVE LIVES!