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Patients & Visitors

Thank you for choosing Methodist Medical Center. It is important to us that we provide you with EXCELLENT Care. Your health and well-being are our primary concerns, and we hope your stay is as pleasant and comfortable as possible. This page provides the information our guests often request. If you have any questions, please don’t hesitate to ask your nurse, doctor or other hospital staff member. We wish you a successful, rapid recovery and lasting good health.

Methodist Medical Center of Oak Ridge is a not-for-profit regional medical center licensed for 301 beds. The medical center is governed by a volunteer board of directors and has the highest accreditation rating from the Joint Commission on Accreditation of Healthcare Organizations.

Our accreditation represents a tradition of excellence in healthcare and of dedication to quality care. Methodist is a member of Covenant Health, the region’s top performing healthcare network. Community-owned and headquartered in Knoxville, Covenant Health includes nine acute-care hospitals, numerous outpatient and physician clinic locations, and specialty services for behavioral health, oncology, rehabilitation, home care, and community wellness and outreach programs. With more than 10,000 employees and nearly 1,500 affiliated physicians system wide, Covenant Health is recognized regionally and nationally for quality and patient satisfaction.

One of America’s Best Employers –
Three Years in a Row

Covenant Health is the only health system in East Tennessee on Becker’s list of “150 Top Places to Work in Healthcare” in 2018 and has been named three years in a row by Forbes as one of America’s Best Employers.

Our Pledge of Excellence

Covenant Health employees are unified by one covenant: to put our patients first, strive for excellence in everything we do, and make Covenant Health the first choice for patients in our region. If you’re passionate about patient care and our pledge of excellence resonates with you, we welcome you to join our team.


Billing Questions

Knoxville Business Office Services
1410 Centerpoint Blvd, Bldg. B, Ste 401
Knoxville, TN 37932

Call (865) 374-3000 or toll-free at (800) 230-1130

Hours of Operation:
8:00 AM – 4:30 PM Monday through Friday

Email Address
billingquestions@covhlth.com

Financial Counseling
Call (865) 835-3600

Hours of Operation:
8:00 AM – 4:30 PM Monday through Friday


Advance Directives

We want to be sure we understand who you would like to make decisions on your behalf when you cannot. Advance directives are legal documents that describe your treatment preferences in end-of-life situations. These legal documents give voice to persons who are unable to speak for themselves. Unexpected end-of-life situations can happen at any age, so all adults should have advance directives in place. Having written instructions can help reduce confusion or disagreement. Anyone age 18 or older may prepare advance directives. You should give copies to your doctor, family and nurse or registration clerk.

Living will. This written, legal document spells out the types of medical treatments and life-sustaining measures you do and don’t want, such as mechanical breathing (respiration and ventilation), tube feeding or resuscitation. In some states, living wills may be called healthcare declarations or directives.

Medical Power of Attorney (POA). The medical POA is a legal document that designates an individual – referred to as your health care agent or proxy – to make medical decisions for you in the event that you’re unable to do so. A medical POA is sometimes called a durable power of attorney for healthcare. However, it is different from a power of attorney authorizing someone to make financial transactions for you.

Do Not Resuscitate (DNR) Order. This is a request to not have cardiopulmonary resuscitation (CPR) if your heart stops or if you stop breathing. Advance directives do not have to include a DNR order, and you don’t have to have an advance directive to have a DNR order. Your doctor can put a DNR order in your medical chart.

Methodist Medical Center is here to provide you information regarding your rights to make decisions concerning healthcare, including the right to accept or refuse medical or surgical treatment, even if that treatment is life sustaining. The Living Will and Durable Power of Attorney for Healthcare forms and brochure are available to you by contacting the Admissions Office at (865) 835-4900; the Chaplain at (865) 835-5233; or, after 5 p.m., you can reach the Nursing Supervisor from within the hospital by dialing 0.


ATM Locations

ATMs are located off the main lobby in the front seating area of the Secret City Café and on Level 1 in the Emergency Department vending area.


Tobacco-Free Campus

Methodist Medical Center is dedicated to providing a clean, safe environment for our patients, visitors and staff. To promote health and wellness, Methodist Medical Center is a tobacco-free environment, both inside buildings and on the grounds.

Patients who use tobacco products will be offered a nicotine patch or another alternative if needed during their hospital stay.

Visitors and guests who choose to use tobacco products will be required to leave Methodist’s campus before using tobacco products.


Medical Records

If you need medical records, please contact the Release of Information Center at (865) 374-5269.

To access your online health record or learn how to set up an account CLICK HERE.


Parking

Parking is available on the surface lots surrounding the front entrance or in the parking garage.  All parking on Methodist’s campus is free of charge.


Wireless Internet

For your convenience, high-speed wireless Internet access is available throughout Methodist Medical Center.

Your user device should automatically detect our Wi-Fi when the device scans for wireless networks. To use our Wi-Fi, connect to the “Covenantguest” network. The password is “covenant.”

Disclaimers:
1. Methodist Medical Center and Covenant Health will not be held responsible for any computer viruses obtained through the network.
2. Methodist Medical Center is not responsible for providing technical support associated with the network.