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Patients & Visitors

Thank you for choosing Methodist Medical Center. It is important to us that we provide you with EXCELLENT Care. Your health and well-being are our primary concerns, and we hope your stay is as pleasant and comfortable as possible. This page provides information our guests often request. If you have any questions, please don’t hesitate to ask your nurse, doctor or other hospital staff member. We wish you a successful, rapid recovery and lasting good health.

Methodist Medical Center of Oak Ridge is a not-for-profit regional medical center licensed for 301 beds. The medical center is governed by a volunteer board of directors and has the highest accreditation rating from the Joint Commission on Accreditation of Healthcare Organizations.

Our accreditation represents a tradition of excellence in healthcare and of dedication to quality care. Methodist is a member of Covenant Health, an integrated healthcare delivery system headquartered in Knoxville, Tenn.  Its services include acute care hospitals, outpatient facilities and specialized care in areas such as cancer, rehabilitation and behavioral health, physician and specialty clinics and home care.  Covenant Health includes about 1,500 licensed beds, nearly 9,000 employees, and more than 1,000 affiliated physicians.

 Methodist has developed a Mission and Vision for services to make Methodist Medical Center the First Choice for Health Care.


Billing Questions

Knoxville Business Office Services
1410 Centerpoint Blvd, Bldg. B, Ste 401
Knoxville, TN 37932

Call (865) 374-3000 or toll-free at (800) 230-1130

Hours of Operation:
8:00 AM – 4:30 PM Monday through Friday

Email Address
billingquestions@covhlth.com

Financial Counseling
Call (865) 835-3600

Hours of Operation:
8:00 AM – 4:30 PM Monday through Friday


Advance Directives

We want to be sure we understand who you would like to make decisions on your behalf when you cannot. Advance directives are legal documents that describe your treatment preferences in end-of-life situations. These legal documents give voice to persons who are unable to speak for themselves. Unexpected end-of-life situations can happen at any age, so all adults should have advance directives in place. Having written instructions can help reduce confusion or disagreement. Anyone age 18 or older may prepare advance directives. You should give copies to your doctor, family and nurse or registration clerk.

Living will. This written, legal document spells out the types of medical treatments and life-sustaining measures you do and don’t want, such as mechanical breathing (respiration and ventilation), tube feeding or resuscitation. In some states, living wills may be called healthcare declarations or directives.

Medical Power of Attorney (POA). The medical POA is a legal document that designates an individual – referred to as your healthcare agent or proxy – to make medical decisions for you in the event that you’re unable to do so. A medical POA is sometimes called a durable power of attorney for healthcare. However, it is different from a power of attorney authorizing someone to make financial transactions for you.

Do Not Resuscitate (DNR) Order. This is a request to not have cardiopulmonary resuscitation (CPR) if your heart stops or if you stop breathing. Advance directives do not have to include a DNR order, and you don’t have to have an advance directive to have a DNR order. Your doctor can put a DNR order in your medical chart.

Methodist Medical Center is here to provide you information regarding your rights to make decisions concerning healthcare, including the right to accept or refuse medical or surgical treatment, even if that treatment is life sustaining. The Living Will and Durable Power of Attorney for Healthcare forms and brochure are available to you by contacting the Admissions Office at (865) 835-4900; the Chaplain at (865) 835-5233; or, after 5 p.m., you can reach the Nursing Supervisor from within the hospital by dialing 0.


ATM Locations

ATMs are located off the main lobby in the front seating area of the Secret City Café and on Level 1 in the Emergency Department vending area.


Tobacco-Free Campus

Methodist Medical Center is dedicated to providing a clean, safe environment for our patients, visitors and staff. To promote health and wellness, Methodist Medical Center is a tobacco-free environment, both inside buildings and on the grounds.

Patients who use tobacco products will be offered a nicotine patch or another alternative if needed during their hospital stay.

Visitors and guests who choose to use tobacco products will be required to leave Methodist’s campus before using tobacco products.


Medical Records

If you need medical records, please contact the Release of Information Center at (865) 374-5269.

To access your online health record or learn how to set up an account CLICK HERE.


Parking

Parking is available on the surface lots surrounding the front entrance or in the parking garage.  All parking on Methodist’s campus is free of charge.


Wireless Internet

For your convenience, high-speed wireless Internet access is available throughout Methodist Medical Center.

Your user device should automatically detect our Wi-Fi when the device scans for wireless networks. When connecting to Methodist Medical Center’s Wi-Fi, you will be prompted to “Accept” our guest wireless network, “mmcguest”. No username or password is required.

Disclaimers:
1. Methodist Medical Center and Covenant Health will not be held responsible for any computer viruses obtained through the network.
2. Methodist Medical Center is not responsible for providing technical support associated with the network.