Methodist Medical Center’s volunteers support the staff and patients of our hospital and help promote service excellence. More than 200 men and women give their time and talents to Methodist, annually averaging more than 55,000 hours of service to the medical center. Over the years they have donated more than $1 million to the hospital for needed supplies, machines and equipment. Since 2003, the organization has given more than $165,000 to students from 16 area high schools for its annual medical scholarship program, which supports students pursuing careers in healthcare.  In 2019, Methodist’s Volunteer Board awarded Roane State Foundation with a $15,000 scholarship for nursing and allied health students to pursue their careers.  

Mission Statement

“We serve the community by improving the quality of life through better health.”

Methodist Medical Center Volunteers serve throughout the hospital. There are a variety of areas where volunteers are needed, so it’s easy to find a place that suits your skills.

  • Information Desk:  Greet and welcome patients and guests.  Look up patient numbers, transfer calls to rooms and escort patients to various areas of the hospital.  Assist with wheelchair transport of guests when necessary.  Deliver flowers and cards to patients.
  • Paging Station:  Welcome and instruct family members on use of paging system and relay information regarding physician consultation. Direct or escort family to consultation room to meet with physician.
  • Surgery Consultation:  Volunteer acts as liaison between the patient’s physician and family members. Coordinates consult between family members and physician following patient’s surgery or procedure.
  • Admitting/Registration and Outpatient Services:  Greet patients, assist with registration, escort patients to various areas of hospital for test or procedure.
  • Surgery Waiting:  Welcome and provide updates to family members on patients’ progress during pre-op, surgery and recovery. 
  • Acute Care Waiting:  Caring and compassionate volunteers serve as communication liaison between families and Acute Care nursing staff. 
  • Patient Representatives:  Serve as a liaison between patients, their families and hospital departments.  Identify patient needs and refer to proper staff.
  • Emergency Department:  Greeter and escort assistance. 
  • Cheyenne Ambulatory Outpatient Center:  Greet patients, assist with registration.
  • Hospitality Houses:  Assist guests with accommodations and offer inspiration, compassion, support and encouragement to cancer patients and ICU families facing medical crisis.
  • Hospitality Areas:   Volunteers deliver newspapers daily.  Operate magazine and fruit wagon carts.
  • Chart Assembly:   Assemble and deliver charts for variety of inpatient and outpatient areas. 
  • Gift Shop:  Assist customers with purchases, operate cash register and maintain stock in Gift Shop.
  • Clerical Assistance:  Office assistance, filing, data entry, phone duties, mass mailings, etc.

Volunteering is a wonderful way to make a difference the community, meet new people and stay active. Men and women of all ages have found friendship, inspiration, renewed energy, and the satisfaction of assisting others through their work.

Additionally, there are many tangible benefits to volunteering. Active volunteers work at least 100 hours per year and receive the following:

  • Discounted meals from the Secret City Café while on duty (working a minimum of a 4-hour shift)
  • Discounts in the Pink Placebo gift shop
  • Annual medical services including a lab work-up, TB testing, and a flu vaccination
  • Educational in-service programs
  • Participation in the annual recognition banquet and other social activities
  • Inclusion in hospital celebrations

Methodist also offers Junior Volunteer opportunities, which is a great way for high school students to learn about healthcare careers and to experience the benefits of giving back to their community. Each summer, the Junior Volunteers assist in many areas throughout the hospital. The program provides an excellent opportunity for students to gain valuable experience, develop knowledge of the healthcare field and build relationships.

History of the Volunteer Program

Methodist Medical Center’s legacy of volunteer-support dates back to 1944 when the “Manhattan Project” was developed and the American Red Cross trained fifty-three “Grey Ladies” (fondly known for their uniforms) to serve in what was then a military hospital. Click here to read the rest of the story of MMC’s Volunteer Program.

Specialized Volunteer Training

Methodist Medical Center’s Volunteers support the staff and patients of our hospital and help promote service excellence. We strive to match volunteer skills and talents to best fit the needs of the various MMC departments. Volunteers receive specialized one-on-one training in their respective service areas. Additional classes are held for (but not limited to) specialized programs such as:

Patient Companion

Training volunteers to provide “sitting” services for those where family or loved ones are not available. Sometimes just the opportunity to visit with, or read to, the patient brings much joy and improvement of their well-being.

Mended Hearts

Training former heart patients as volunteers to provide cardiac support and encouragement to heart disease patients and families.

Additional programs to aid in communication skills, interaction with others, keys to deal with difficult personalities, technical training for computer, phone services, etc. Opportunities to broaden knowledge and skills in various areas.

Volunteer Education Days

  • Overview of Volunteer Services – Current accomplishments & future projections
  • Particular needs/concerns or new services or practices introduced
  • Integrity Refresher
  • Patient Confidentiality/HIPAA
  • Fire/Safety/Security
  • Emergency Codes
  • AIDET Refresher
  • Pulmonary History or TB skin test updates
  • MMC Hand Hygiene
  • Infection Control

Volunteer Uniform

Females Males
Identification badge Identification badge
Cherry pink vest, apron, smock or jacket Royal blue vest or jacket
White or off-white blouse or shirt White shirt (with collar)
White, navy, khaki, black or gray slacks or skirt Dark or khaki slacks
Soft-soled, closed-toe shoes Soft-soled, closed-toe shoes
Modest jewelry Modest jewelry
No jeans – no perfume No jeans – no perfume

Junior Volunteers

Female Male
Identification badge Identification badge
Red candy-stripe cobbler’s apron Red vest
White or off-white blouse or shirt White shirt (with collar)
Khaki, tan, navy or black slacks or skirt Dark or khaki slacks
Soft-soled, closed-toe shoes Soft-soled, closed-toe shoes
Modest jewelry Modest jewelry
No jeans – no perfume – no gum No jeans – no perfume – no gum

Being a volunteer gives you the opportunity to give to others and give something back to the community. Offering one’s time for another’s comfort brings beauty to both lives. Become a volunteer by calling (865) 835-4170 or applying online. There are positions open in many areas. Call or Apply Today!